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Understanding Employee Experience

  • Publish Date: Posted 7 months ago
  • Author:by Ania Matczuk

​​The term ‘employee experience’ has gained popularity in recent years stemming from the concepts of 'user' and 'customer' experience.

Experiences of your employees are crucial to the success of your business - they affect everything from productivity to employee retention. Ultimately, improving employee experience helps to improve organisational culture and consequently your bottom line.

What is employee experience?

Employee experience refers to encounters at work; interactions with a manager, teams, software, and so forth. The term describes a holistic view of an employee's experience throughout their entire tenure with a company.

As part of the employee experience, we construct what is called the employee journey. The employee journey includes all interactions an employee has with their organisation over time - from application to offboarding. In the same way that customers experience multiple stages of their journey with a business, employees experience touchpoints in the workplace.

What can organisations do to create an ideal employee experience?

A better employee experience comes down to two factors: leadership and workplace practices. Together, they can help an organisation deliver a more positive employee experience.

The tone and direction of an organisation are determined by the leadership and management, and that, in turn, is what drives positivity in the workplace. The foundation of success begins with establishing clarity on where the organisation is headed, and how each and every employee can contribute. Managers also play a direct role in employee experience by demonstrating personal dedication and support to their teams.

Why is employee experience important?

Although investing in a positive employee experience is morally justified in its own right, it may also create better business results, demonstrating an obvious return on investment.

Every aspect of a company's processes will be affected by employee perceptions and experiences. The more engaged employees feel, the more they will accomplish tasks efficiently and effectively.

The experience of employees also has a direct impact on other specific aspects of a workplace. Employees with positive experiences are more likely to commit to and stay with an organisation, than those with negative experiences, increasing your employee retention rate. In addition, they are more inclined to promote the company as a great place to work, resulting in more referrals for open positions and increased fill rates.

Your employees are the key to a thriving business, a successful workforce, and satisfied customers. It is important to remember that the way you treat them affects the entire organisation. Now is the time to re-examine your employee experience and, where necessary, implement some positive reforms.