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Jobs in client services – one of the most crucial and competitive sectors!
The ever-adapting environment for businesses today means that client services is one of the most important and fast paced sectors to work in. become recruitment can help you to find your perfect role; with a wide range of jobs working with top brands in outstanding teams.
Client services sector the place to be?
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Our client, an award-winning Creative Agency with over 20 years’ experience based in the funky Shoreditch area, are seeking a highly skilled and ambitious Account Manager with strong Branding/Packaging Agency experience to join their collaborative, forward-thinking team! You will be an integral and valued member of the company with exceptional opportunities for learning development and progression, no day will ever be the same and your hard work will be truly valued and rewarded! You will manage day to day contact with your allocated accounts and work closely with the Design Team and Production Manager to get the absolute best for their clients. You will be responsible for maintaining and growing existing relationships, as well as have the opportunity to bring in new business and attend regular social/networking events. You will want to test yourself and show what you can do. If you want to work for an agency that’s going places and rewarding your successes, then look no further. You will be the ‘face’ of the business and must be a confident and passionate presenter, we pride ourselves in building valued and genuine relationships with our clients. You will look after, guide and assist the team, and will have overall responsibility for project delivery and budgets from brief to completion, working together with everyone to seamlessly plan workflow and deliver exceptional work! Skills & Experience Required: We are looking for a progressive, strategic Account Manager with serious ambition and experience of brand positioning within the FMCG market. • 4-6 years’ experience in a tip-top agency (FMCG, Branding, Packaging, Digital) • Experience writing client proposals, defining a creative brief and drawing up agendas & contact reports • Ability to manage and take responsibility for the profitability of client’s accounts through effective financial planning and monthly invoicing • Master of timekeeping and project planning through the studio • An articulate presenter who can be the ‘face’ of the business • An adaptable, responsive and enthusiastic person • Up for a laugh: As a close team, you need to be fun, friendly and have a quick wit. • Be willing and have the flexibility to travel to Europe and worldwide Benefits & all the good stuff: • Flexible working • Award-winning creative working e nvironment with rooftop terrace • Employee pension scheme and private medical insurance after 2 years’ service • Training budget for professional development • Wellness classes every week; Yoga, Meditation, Mindfulness • Weekly cultural programme of talks and workshops • Employee discounts at Apple, Libreria, Trauva and much more! • Cycle to work scheme • Summer and Christmas part extravaganzas • Late start on your Birthday • Free bar at the end of the week! If you are a go-getter, and looking to work somewhere where your hard work will be truly rewarded, then please send your CV in now for immediate consideration!
Senior Project Manager
A renowned branding and creative agency are looking for a Senior Project Manager to come and join them on a permanent basis. Reporting into the Client Director, you will be responsible for working across a number of clients and your focus will be the scoping and delivery of project and campaign plans on time, on brands and on budget. General responsibilities will focus on a keen understanding of your clients brand and sector in order to generate impactful and relevant ideas. You will take ownership and accountability for the full project plan and will be responsible for the tactical delivery process. The ideal candidate for this role will be a commercially aware individual who has a strong track record of managing a wealth of impactful campaigns. Ideally, you will have experience in creative and branding agency who work with instantly recognisable clients. The role comes with a great salary and attractive benefits package. Please apply now for immediate consideration!
Senior Account Director
My client is a agency specialising in the retail sector based in the centre of London. As a business they focus on loyalty marketing for some amazing retail brands. The ideal person will have: • Solid experience in Retail Marketing • Be a client relationship specialist • Have a strong understanding of loyalty, performance marketing and retail • Be proficient with numbers, commercial models, analytics and metrics • Enthusiastic & Confident Your role and responsibilities: Reporting into the Commercial Director, the role involves taking the lead in the day-to-day running of key accounts for some of the more junior members of the team. You’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working with other departments. Responsibilities will include: managing client relationships; delivering strategic campaigns to drive profitability; managing data insight projects. If you’re interested get in contact!
A leading web and design agency are looking for an Account Manager to come and join them on a permanent basis. Reporting into the Account Director, you will be responsible for developing creative and digital briefs, growing client account and running successful multi-platform campaigns. Working across a variety of campaigns, you will work to research briefs, help with preparation and delivering pitches as well as quoting projects. Additionally, you will prepare ad present account reports as well as undertaking any day-to-day admin task and assisting with project scheduling. The ideal candidate for this role will have a demonstrable track record in a creative agency, ideally working on both print and digital on integrated projects. You will be able to work in a small yet productive team and will thrive in a collaborative environment. This is a great opportunity to join a growing agency and take the next step in your career. Please apply now for immediate consideration!
Senior Account Manager
A world class creative agency is looking for a Senior Account Manager to join their team on a permanent basis. Working with an incredibly talented team, you will be hugely passionate about brands and will have experience over a diverse work portfolio such as... branding, experiential, packaging and campaign development. The ideal candidate for this role will have a strong track record in an highly regarded agency. You will be commercially astute and good at managing big budgets as well as having a critical eye for detail. If you have experience working with well-known luxury brands then this might be the perfect role for you! The salary for the position is candidate led and comes with great benefits. Please apply by sending your CV through to firstname.lastname@example.org
A leading sports retailer is looking a Traffic Manager to come in and join them on a permanent basis. The main focus of this role is to work between the creatives, account managers and production departments to ensure the smooth resource of all projects. On a day to day basis you will be responsible for maintaining and enhancing work flow structures and reviewing daily work schedules of the studio and ensuring that work is delivered to deadlines. You will be responsible for working closely with the account team to ensure briefs are to the standard required and maintains constant communication between all stakeholders. The ideal individual for this role will have a strong track record working as a Traffic/Production Manager in a creative studio environment. You will be competent with all relevant software and will be PC and Mac literate. Excellent verbal and written communication skills are a must as is a dynamic individual who leads from the front. This a great role to take the next step in your career and work for an instantly recognisable organisation. Please apply now for immediate consideration!
An renowned shopper marketing agency are looking for an Account Manager to come an join them on a permanent basis. This agency collaborates with brands and retailers to help create compelling and engaging shopper marketing campaigns that are instantly recognisable to most consumers. On a day-to-day basis you will be the central link between client and agency and will be responsible for the successful management of the client relationship. You will oversee all projects on a day-to-day basis and, constantly solving problems and ensuring that campaigns run smoothly and achieves maximum potential. The ideal candidate for this role will have a strong track record working in a marketing communications agency. You will be persuasive and confident and possess outstanding interpersonal skills. Ideally, you will either be a strong account exec or an existing account manager who is resilient and has good financial and commercial acumen. This is a great opportunity to join an amazing agency and take the next step in your career. Please apply now for immediate consideration!
Senior Client Executive - Liverpool
An acclaimed agency is looking for a Senior Client Executive to join them on a permanent basis. Reporting into the Client Services Manager, you will be working in partnership with a leading national retailer. This role will be responsible for a host of clients and managing a portfolio of brands. On a day to day basis you will be managing client portfolios, developing creative and compelling campaigns to help target shoppers, completing campaign evaluations and building credibility with key external and internal stakeholders. Due to the fast paced nature of this role, the successful candidate will need to be able to hit the ground running and own the client management and campaign implementation process from day one. You will be extremely commercially aware and ideally have had experience in a marketing focused role. This is a really great opportunity to join a growing organisation whilst getting real business exposure and responsibility for day one. The role comes with a competitive salary as well as a brilliant bonus scheme. Please send your CVs through to email@example.com
Become are pleased to be partnering with a leading agency on their hunt for a talented Client Manager. Reporting into the Senior Client Manager, this role will be responsible for full client campaign delivery from brief to implementation and evaluation. You will be responsible for the management of a portfolio of clients and creating impactful shopper marketing campaigns for these clients. Also, there will be responsibility for the management of a small team and ensuring they perform against clear objectives and ensuring quality, timely delivery of work. The ideal individual for the role will have a proven track record working within a shopper marketing environment. You will be a proven leader who is determined and above all demonstrates passion and ownership of their work. This is a great role to step in to an agency that has gone from strength to strength and take the next step with your career. The role comes with an extremely generous salary and benefits package. Please apply now for immediate consideration.
Packaging Project Manager
A leading retailer based in South Manchester is looking for a Packaging Project Manager to come and join them on a permanent basis. Reporting into the Head of Marketing, you will own the creation and execution of packaging projects for a range of brands and producers. This role will the central point between creatives, producers and external stakeholders and will be integral in the smooth running of the creative process from brief through to execution. You will help tease out details during briefings to create compelling and effective briefs that allow the business’ products to ultimately stand out. You will be also be responsible for controlling budgets and ensuring all projects are resolved in a timely and cost effective manner. The ideal candidate for this position will be an extremely organised and proactive individual. You will possess the rare combination of a creative mindset and commercial acumen that will help bring together all different levels of stakeholders involved. It is also crucial that you are a seasoned project manager with a working knowledge of Microsoft Windows based software. This is an amazing role to join a fantastic organisation and take the next step in your career. The role comes with a generous salary and a genuinely brilliant benefits package. Please apply now for immediate consideration!
A leading PR agency are looking for a talented Account Manager to come and join them on a permanent basis. Reporting to the Account Director, you will be working on national and international briefs for a range of clients across food, drink, financial services and education. On a daily basis, you will be managing media and driving coverage opportunities. You will be project managing internal and external deadlines and overseeing junior colleagues to manage their work flows. The ideal candidate will have a solid PR experience working either in an agency or in house environment and will have proved media skills and . You will be a brilliant project manager and will be used to speaking to media on a daily basis. In addition, someone who has an aptitude for both creative and digital writing is a must. Please apply now for immediate consideration!
Retail Marketing Co-ordinator
A national sports retailer is looking for Retail Marketing Co-ordinator to join them on a permanent basis. Reporting into the Retail Marketing Manager, this role will be working as part of the retail marketing to team to support all marketing activity across this brands retail estate. You will work closely with brand and campaign teams to develop and launch campaigns that will ultimately drive footfall to stores. You will support in the evaluation of marketing campaigns and will work closely with internal departments to ensure activity is delivered on time and to budget. Finally, you will be responsible for ensure activity is optimised over all channels and all executions are aligned locally. The ideal candidate for this role will have previous marketing experience gained in an offline retail environment. You will be a strong team player who is flexible and adaptable to change. Please apply now for immediate consideration!
A vibrant, creative agency, carrying out exciting, award-winning campaigns for the biggest and brightest technology companies in the world is looking for a Project Manager. Their portfolio of clients include huge global brands in the IT and telco industries. The agency actively encourages a healthy work-life balance and offer a great working environment. Their dynamic team of consultants, designers, writers and developers come from a range of backgrounds, but they all share a passion for developing and executing exemplary integrated campaigns that delight their clients and drive real results. The primary focus of this position is to oversee and manage the content creation processes and operations in the studio. The team so far is 5 designers, 2 developers and 2 artworkers, and they expect the team to grow steadily this year and beyond! The role includes creating project estimates, tracking team hours and resourcing, and trafficking deliverables. The successful candidate will be able to anticipate workload and the resources needed while working closely with the head of the studio and other project and account managers to co-ordinate and support designers, developers and production teams. The ideal candidate will thrive in a dynamic, fast-paced environment, implementing processes and interfacing with multiple internal teams. This role requires excellent project management, strategic thinking/problem solving and strong communication skills. In addition, the candidate will be an organised self-starter with a strong bias for action and the ability to work independently with cross-functional teams. Candidates must have 3+ years experience as a Project Manager in a creative agency. Skills: • A demonstrated ability to manage and guide internal creative team and business partners across multiple concurrent (and often complex) projects • Ability to communicate clearly and effectively with different project stakeholders, including creative team members, agency account team and clients • Previous work with creative team to develop bar-raising content • Demonstrated experience of owning and overseeing projects from kickoff to completion, and delivering successful results • Demonstrated ability to anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs to balance the business needs versus creative constraints • High attention to detail and ability to manage multiple, competing priorities simultaneously • Experience in digital marketing content production, timelines and processes • Ability to navigate ambiguous situations, identify and solve roadblocks, and know when to escalate to keep a project moving forward • History of teamwork and willingness to roll up one’s sleeves to get the job done • Experience in integrated content production • Expertise in all Microsoft Office programs including Word, Excel, PowerPoint • Knowledge of Project Management tools (ideally Asana) • Knowledge of motion graphics and post production workflows • Knowledge of Adobe design programs including Photoshop, Illustrator, InDesign If this role interests you, please attach your CV and any other references.
Our client, a highly reputable and well-established Integrated Agency based in Victoria, are seeking a hands-on middleweight conceptual copywriter from a creative direct marketing background to work closely with an existing Art Director in the team. It’s an exciting time to be joining the Company as they are rapidly evolving, winning lots of new business & always pushing boundaries to come up with the most innovative and forward-thinking creative solutions! Your Role & Responsibilities: • Work closely with an existing art director in a team to ensure the finished product is creatively outstanding. • You will collaborate, think big and integrate across all partner agencies to create pioneering and award-winning work • Exhibit a clear ability to deliver valid initial ideas and craft them to the max to get the best possible response. • Excellent direct marketing creative skills - you can take a brief, own it and run it, inspiring everyone: your colleagues, partner agencies and clients. • Build strong and open relationships to deliver integrated thinking and solutions. • Proactive and innovative thinking – you will not be happy unless it’s unique. You will keep pushing to achieve that rarest of rare beasts – original ideas that populate culture. • Bring to life your ideas and make people believe in them. You will love presenting and selling your creative idea and talk intelligently and confidently as to why the concept is on strategy, on brief and will drive responses. Skills & Experience Required: • A solid direct marketing background- with the understanding and vision as to how a big idea explodes across all CRM channels. • Multi-channel thinking - a solid grounding and understanding of traditional, social and digital realms and the creative flexibility and muscle in these channels is a must. • Serious passion, energy, excitement and commitment to creative excellence across everything you touch. • You will have a challenger mentality and be constantly seeking to better everything! If you would like the opportunity to join a fantastic Integrated Agency and work closely alongside an art-director to push boundaries & create content for TOP Global Brands, then send your CV & work samples in now!
Become are pleased to be representing a leading Manchester based agency with their search for an Insight Executive. Working with the insight team, you will help with the smooth running of the department and assist with ad hoc tasks to ensure the client is being a provided with an effective service. On a day to day basis, you will be responsible for tracking and analysing supplier campaigns through test control and analysis and using data to provide recommendations around improving campaign efficiency and ROI. The ideal candidate for this role will be degree educated and ideally have experience working in a similar role. You will be highly organised and have an excellent attention for detail. Experience with online date tool such as Google Analytics would also be extremely beneficial. This is a great opportunity to work for a highly regarded agency and take the next step in our career. The role comes with a great salary and attractive benefits package. Please send your CVs through to firstname.lastname@example.org
Digital Project Manager
Currently on the hunt for a Digital Project Manager with one of the most popular creative agencies in London, who work with some very established brand names pushing the boundaries of E-Commerce. The agency is growing fast and need an experienced Project Manager who is tech-savvy, has a great attitude, a willingness to learn and be a team player! You will be responsible for delivering multiple, complex, end to end E-Commerce projects. It’s important you have experience meeting with clients whilst working closely with the design and production teams, as well as third party partners to produce projects on by deadlines. You should be someone who can handle and control budgets, communicate effectively with stakeholders and maintain relationships. Responsibilities: • Providing engaging & high quality services to clients. • Presenting client briefs back to the design and development teams. • Supporting in client meetings, providing briefs internally and executing and launching projects in line with expectations set out for all projects. • Consistently managing and consistent communication on workflow and schedules. • Deliverance of high quality and cutting edge websites, within budget and on time. About you: • Proven track record of delivering complex E-Commerce projects • Ideally 3+ years delivering Magento, Shopify, Demandware or similar projects • Flawless time management and organisational skills • Open to change, important to be adaptable as the company is expanding at a quick rate • Be comfortable taking vague concepts and turning them into deliverable plans
Social Media Manager
An international marketing agency is looking for a Social Media Manger to come and join them on a permanent basis. Reporting into the Account Director, you will work alongside the team to co-ordinate and be responsible for the development of projects from concept to delivery. This role well be responsible for developing the social media plan for several brands as well as creating quarterly and weekly content plans. You will Manage quality and design output as well as interpreting client requirement and briefs. The ideal candidate will have a proven track record in Social Media Manager and will be able to demonstrate work across a variety of channels. You will have excellent project management and time management skills and will be able to form strong productive client relationships. You will have a basic level of photoshop as well as all the relevant technologies. Please apply now for immediate consideration!
Support Services Manager
Become recruitment are partnering with a digital agency to help them resource a new hybrid role, it will be under the title of Support services Manager. My client offers the opportunity to work collaboratively on challenging projects, delivering high-quality solutions for an impressive range of clients. As their company grows and their client base expands, they are looking for new members to join our experienced and dynamic team. The Support Services Manager is responsible for monitoring support issues across all of CTI's supported clients, co-ordinating the activity required to successfully progress and resolve issues. The role is heavily client-facing and involves triaging incoming support issues then monitoring those issues through to a successful conclusion, in accordance with defined SLAs, it involves a degree of first line support. The role involves working with account managers to raise specific issues or provide detailed updates as required, liaising with support technicians and the system administration team to facilitate client communication and move things along, and providing performance reports to the senior management team. General recurring problems or potential enhancements to support services should also be identified and discussed with the senior management team as they recognised, in order to help continually improve the quality of service provision and client satisfaction. This role also has the potential to develop into a team leadership position as our support team expands. A Support Services Manager will: •Directly field incoming support calls from clients, ensuring they are tracked in the JIRA issue management system •Triage incoming issues across all clients •Monitor active issues and ensure they are progressed in accordance with SLAs •Present a consistent view of support services to clients, with a consistent response and availability •Work directly with support technicians and system administrators to effectively progress and resolve issues •Escalate any potential issues which may prevent SLAs from being achieved or otherwise affect customer satisfaction, such as lack of resource during busy times •Provide updates to account managers as required, and escalate problems to account managers if necessary •Report on overall service performance to the senior management team •Understand the nature of support requests sufficiently to effectively triage them and involve the right teams •Effectively handle common scenarios for clients, e.g. the renewal of SSL certificates or organisation of pen. tests for hosting environments •Administer support service agreement records •Organise the schedule and availability of on-call support technicians •Chair weekly support catch-up meetings Desirable traits include: •Experience in a similar customer support role •A background in web application management (Particularly Drupal/Magento) •Excellent client communication and customer support skills •Good organisational skills •Good personal presentation, especially when working with customers face to face Their projects are delivered with tight collaboration between developers, production and project management and quality assurance teams. They do not work in isolation, rather in a supportive environment, focused on supporting and learning from one another. Here, they actively listen to their staff, who are encouraged to help influence how our business evolves They have beautiful offices in a family type environment, they offer a great package which includes remote working, state of the art equipment and brilliant projects to work on. Based in Northern quarter in Manchester they are easy to access by car or public transport (bus, Tram email@example.com
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